Copying color films in black and white

Midwest_User

The first tape I converted as in color, but every tape I've done since then converts to black and white. Support sent me an updated version, but that is acting the same way. Has anyone else experienced this and found a fix for it?

elk

Did you test it using a different output format to see if it works? Make sure you have not set a black & white filter. After you select the Recording source and click next in the New Recording Wizard, you will see the Restoration Tools and Effects window, from there, you need to confirm that you have set "None" for Filters and also, I would recommend you to click the Restore Default button