Hello @[deleted] and @[deleted]
Could you let me know what version of the program are you using? Can you confirm that you started Debut first before any other program that can use your media like Skype, Discord, etc.? ...try starting Debut first before any other program.
Once you have selected your recording window and adjusted your video settings, you are ready to start recording streaming video. Simply click on the record button to begin recording and allow your video to start playing. Debut will capture both the audio and the video from your streaming video unless you make an adjustment in your settings to record just one or the other. When you are finished recording, simply click on the stop button and your newly recorded streaming video will be output into the Debut folder located in the Videos file on your computer.
Finally, make sure to use the Fast Capture option when recording.