Export fails

NataliaR

Export problem: a video that consists of several video and audio files cannot be exported; no export is performed. After export, the file size is very small and the video does not open. I tried to do the installation on different computers from Windows 10, all of them have one problem. License available, version 8.69. Impossible to use, How to solve the problem?

borate

First suggestion: Update to the latest version.

If no change, please share your project. Someone will come up with a fix. It's easy, quick and can be private. Just follow these four steps...

Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER.
Upload --- Locate the saved, numbered FOLDER, NOT the VPJ or export file. Upload it to a free server - Google Drive, MS OneDrive, etc.*
Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. Change "restricted" to "anyone with the link can view" Click COPY LINK | DONE.
Share --- Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared.

* Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server.

NataliaR

https://drive.google.com/drive/folders/1_ceb2NhGTfUqJKL0bwXJBxNWhFt6J8q3?usp=sharing

I would be very grateful for your help.

borate

Looks perfect, exported at default mp4 settings in version 8.99. Update and see if that fixes the issue. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info.

NataliaR

Unfortunately version 8.99 could not use it, for a long time the video did not load on the scale, although the I-85504 processor CPU

borate

This appears to be a local PC issue. Tested it on two PCs, one low-end. It exported flawlessly on both. Download the result from the link above.

8.99 appears to be within the six-month free upgrade period after purchase of your current version, so you should be able to install it and use your existing registration.

Some things to try...

Reboot the PC.

Verify that the video driver and Direct-X are up to date... https://www.nch.com.au/kb/10265.html

Test the project on another PC.

NataliaR

thanks for the help, I will try!

NataliaR

According to your instructions, all actions were performed, the drivers were updated, but all the problems persisted. It happens on different computers, hence the problem is in the software. I applied with a demand to return the money I paid for the license.

borate

That's a shame. Looked great here, exported from two PCs, as witnessed by the download that was supplied. Good luck!

NataliaR

Thanks!