When I purchased MOH Player v3.06 online, I used my client's email address when I registered the product. I did that so that my client would receive directly any registration materials and future correspondence even if I was no longer around to support them. Silly me. Now I need tech support because something went wrong with the installtion. The product no longer works per my post below. I tried to submit this as a support request from my personal email account, but they would not accept it because it is not the one I used to register the product.
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I purchased IMS 3.06 for my client. I downloaded and installed on my home computer to evaluate the unlicensed software. As I remember, initially it worked, or at least the music/message mix worked. Else I would not have paid for and used the software. So I took a COPY of ohmsetup.exe to my client's office where I installed and registered the software. Their PC is W2KPro/SP4. Again, as I recall, I was able to get the music/message rotation initially. But after a couple adjustments of trying to get the "Thankyou" message to repeat more frequently, it no longer worked. When I load IMS, the only music file that plays is "Lifestyles-Guitar. "Lazy Jazz" and "Piano" do not play. Same with the "Thankyou for your call" message. I have tried uninstalling and reapplying the registration key. I came back home and ran 3.06 on my PC. I have XP/SP2. By the way, my hardware works fine in all other respects. To my surpise, the same problem as at my client's office even when I had not touched any configuration on the home installation. "Guitar" plays in a loop, but no "Thankyou" message, and the other built-in music files don't play at all. I tried selecting my specific sound card from the Playback Device dropdown list, but no change. I turned up the decible level, but no change. I even entered a commencement date and time, but no change. I happen to work for another company which owns IMS v2.50. I put the 2.50 files on a CD and brought them home to see if worked. It works fine before and after I installed 3.06. Therefore, the problem is not my computer. Please tell me what I need to do make the 3.06 default software I paid for reliable. Is there a problem with the 3.06 download build? I'm a good faith customer and I just want the the purchased software to work. When I get it to work for my client, I will uninstall any evaluation software on my home PC.
(dav.cooper@sbcglobal.net)