Video preview running slow

Elihay

Hi All

Video preview is running slow which makes the editing very frustrating

it happens in both project preview or individual video clip editing

How it looks: It takes while from the time I click to the time video start playing. sound start before. video is played in slow motion. video cursor is not sync to the displayed frame

I assume it is a matter of codec but I don't know how to fix it

I have latest photostage installed 7.50 on windows 10. I have k-lite codec packs installed

video clips are mp4 from Samsung S10 device.

appreciate your help to resolve this

n1x1

Hi,

You may try the steps below:
Uninstall PhotoStage, then delete 3 folders named "PhotoStage" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\PhotoStage\
**C:\Program Files (x86)\NCH Software\PhotoStage\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\PhotoStage\
**If you can't find any of the folders, just continue.

If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files.

After that install one more time the version that is covered by your license and use your registration code for registering the software.