Dear colleagues
I have 5 VOIP lines configured on the IVM. When a caller dialls say on line1 and s/he wants to get assistance from the callcentre the IVM would prompt the caller to press 1. If the caller press 1 then the IVM calls the outbound.exe plugin and dials 123. The callcentre phone rings but when called phone answers the caller and called parties would not be able to set up the conversation.
The following are the log details of the above discribed activity.
17:33:12 Caller pressed key [1]
17:33:12 Command - Go
17:33:12 Open OGM: dial
17:33:12 Run plugin: C:\Cultel\outbound.exe 123
17:33:12 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\dial.wav
17:33:12 Plugin did not return before OGM finished playing - aborting plugin
17:33:12 IVMAPIAddOutboundNumber 123
17:33:12 Making outbound call to 123
17:33:12 Initiated sip call to: 123
17:33:14 Call answered
17:33:14 Outbound call [123] dialing complete
17:33:20 Outbound call 123 [Answered] (Machine)
17:33:20 Outbound call answered but failed - OGM Default Answering Message not valid
17:33:20 Play system prompt: GoodBye
17:33:21 Call has disconnected
17:33:21 Call disconnected
17:33:36 Call has disconnected
Would anyone help please? Thanks.
Lawrence