Emailing invoices not working

TWig

EXPRESS ACCOUNTS configuration completed with SMTP info. All verified.

Option to use MAPI (in my case OUTLOOK) is switched off as it didn't work.

Sending invoice by email (clicking RECORD AND EMAIL) returns a 553 error suggesting invalid recipient (which it isn't) or missing SMTP server login details (which are not missing).

Any help gratefully received.

DannR

Please try the following steps:

Open your email settings in Express Invoice by clicking the Options button on the toolbar
Select Other from the list on the left
Click the Email Settings... button
Select the radio button for Use SMTP to send email directly to the mail server
Enter the server address in the SMTP mail host text box (this varies depending on your email client)

Since you are using the Outlook, what would be the email domain that you are using:

-Gmail: smtp.gmail.com
-Yahoo: smtp.mail.yahoo.com or smtp.mail.yahoo.co.uk (if email address ends in yahoo.co.uk)
-Hotmail/MSN/Outlook.com: smtp.live.com
-AOL: smtp.aol.com
-Comcast: smtp.comcast.net
-Other: Contact your mail provider for your SMTP server address
Check the box labeled Server requires authentication
Enter your User Name, (e.g., youraddress@gmail.com), and your Password in the appropriate text boxes
Check the box labeled Use secure connection (SSL/TLS) if available
Enter your email address into the Default reply email textbox
Click OK to save your changes.

If you are using a Gmail account, you will need to do additional work:

-Log into your Gmail account, and go to this page.
-Make sure the option "Allow less secure apps" is set to ON.
-Confirm all settings within Express Invoice, and then test emailing an invoice.

TWig

Thank you but all this was done before I raised the question in the first place.

Any further ideas?

MCGCS

Try using the option at the bottom " Send directly to the other side (work as own smtp server) this works well for me. You will also need to put your email address in the box "Default reply email"

TWig

Thank you but had already tried this too with no improved result.

MCGCS

I have one more idea for you.

I know I use thunderbird for my email program and I know also the express accounts and express invoice will send the invoices though it with no problem.

I am thinking if you installed Thunderbird and setup your outlook account in it ( I know outlook mail will work in it as I have setup someone with thunderbird) and then tried to send an email/invoice which maybe one way around it.

Thunderbird is free

S_n_C

finally I can send an email

S_n_C

CHECK ALL THE BOX

-Gmail: smtp.gmail.com
-Yahoo: smtp.mail.yahoo.com or smtp.mail.yahoo.co.uk (if email address ends in yahoo.co.uk)
-Hotmail/MSN/Outlook.com: smtp.live.com
-AOL: smtp.aol.com
-Comcast: smtp.comcast.net
-Other: Contact your mail provider for your SMTP server address

Enter your User Name, (e.g., youraddress@gmail.com), and your Password in the appropriate text boxes
Enter your email address into the Default reply email textbox

Click OK to save your changes.

"EMAIL AUTHENTICATION USERNAME OR PASSWORD NOT ACCEPTED"

Then UN-CHECK the box label Use SMTP to send email directly bla...bla...bla...

Click OK again......

Please try............................

Check registry edit (Regedit)

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\NCH Software\ExpressAccounts\Email]
"DefaultsSet"="1"
"SendDirect"="1"
"UseMAPI"="1"
"UseSMTPHost"="0"
"MailSMTPHost"="smtp.gmail.com"
"SMTPUserName"="xxxx@gmail.com"
"_SMTPPassword"=hex:XXXXXXXXXX (hidden my password 🙂)
"ReplyToEmail"="xxxx@gmail.com"
"UseSSL"="1"
"SetViewed"="1"

S_n_C

S n C wrote:

CHECK ALL THE BOX

-Gmail: smtp.gmail.com
-Yahoo: smtp.mail.yahoo.com or smtp.mail.yahoo.co.uk (if email address ends in yahoo.co.uk)
-Hotmail/MSN/Outlook.com: smtp.live.com
-AOL: smtp.aol.com
-Comcast: smtp.comcast.net
-Other: Contact your mail provider for your SMTP server address

Enter your User Name, (e.g., youraddress@gmail.com), and your Password in the appropriate text boxes
Enter your email address into the Default reply email textbox

Click OK to save your changes.

"EMAIL AUTHENTICATION USERNAME OR PASSWORD NOT ACCEPTED"

Then UN-CHECK the box label Use SMTP to send email directly bla...bla...bla...

Click OK again......

Please try............................

Check registry edit (Regedit)

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\NCH Software\ExpressAccounts\Email]
"DefaultsSet"="1"
"SendDirect"="1"
"UseMAPI"="1"
"UseSMTPHost"="0"
"MailSMTPHost"="smtp.gmail.com"
"SMTPUserName"="xxxx@gmail.com"
"_SMTPPassword"=hex:XXXXXXXXXX (hidden my password 🙂)
"ReplyToEmail"="xxxx@gmail.com"
"UseSSL"="1"
"SetViewed"="1"

Something worked. Please info if successful

S_n_C

I can't send email anymore, but I changed the previous IMAP configuration settings to SMTP configuration. And it runs normally again ... I think this is a coincidence ... Because maybe I change the 2-factor verification on my Gmail to be inactive and allow less secure applications in the google account settings ( https://myaccount.google.com/lesssecureapps )