What Videopad version is being used? Here's the latest. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info.
Please share a PORTABLE project (not the export) by uploading it to a free server, getting a shareable link and posting it here or in a private message. Someone will check it out. The portable folder contains all source files + the VPJ control file,, so others can run the project just as you see it on the timeline.
Just follow the instructions here... http://nch.invisionzone.com/topic/23659-tips-for-getting-help-on-this-forum/
If it contains sensitive material link it in a personal message (PM). Click the envelope above. It won't be passed on or retained. Use FILE|SAVE PORTABLE PROJECT AS, not simply SAVE PROJECT, and don't forget to get a shareable link to post.