Audio issues

Annette_White

I just purchased Express Scribe Transcription software. The files have been put in the program and when I start, there is not audio even though audio is operating on my computer. Can anyone tell me if you have had the same issue. Need help quickly. thanks!

Fred28

Hello,

First, go to ¨Options¨ and under the Playback tab make sure you do have the correct playback device selected and that the programs volume is set to max and then click ¨OK¨. On the main page if you have a small window called ¨Channels¨ make sure both the ¨0¨ and ¨1¨ are blue, this means both channels are on. Then test again and see if you get audio. If you do not I think your next step is to contact NCH tech support. You can create a support ticket for them on the link below:

https://www.nch.com.au/support/index.html&nbsp;