[deleted] In this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Golden&support
sandraanderson Delete your cache memory and don't open spam website or url. Remove toxis url of your website.
IRM In case the software is giving you any issues please make sure to uninstall the software from your machine and reinstall from the latest version of the software available on the link below: https://www.nchsoftware.com/goldenvideos/index.html