No signal using Mac OS 10.15

innoveer

I have not been able to use GR with my MacBook running 10.15 (Catalina). In the computer's sound preferences, the input is there. GR menu shows the same source as the computer preference and the menu below that has choice of front left or front right (there is no stereo????) and there is no activity to indicate sound with either option. Tried to record and there is no action in the volume bar and no sound when played back. I also have MixPad which works reasonably well, but is a bit less useful than operating GR would be. Why will that work and GR will not?

DannR

In this case are you doing the recording from the Vinyl Option or the Cassete, what would be the recording Speed. The Sound Input Channel would be the Default. Check that you are running the latest drivers, also could be possible that the device is not compatible with the program, what is the brand an model of the interface that you are using?

HOMELYN

I am also having problems with Catalina. Yesterday downloaded the software to trial, excellent, it worked every time i used it, even after restarting my Imac, so, I paid for the software, but now it just doesn't see any audio feed.

The input on my Imac system prefs are ok, I can see the sound bar moving, so the USB audio codec is working, but when I open the Wizard or Record, here is no sound levels showing in the 'record volume calibration' in GR.

Tried to download again and put in my registration code - no effect

Any ideas guys?

Just tried Wave Pad, and this is able to record from the same input that GR is not able to.

Otis

I just purchased GR yesterday, and I am having a similar problem with it. I have either Channel 1 or Channel 2 for the audio choices. It probably should pick up the audio from the computer (Mac) "Line In" sound input so you can record. For some reason the software thinks there is either a channel 1 or 2 that the audio should come in on, but this is a Mac, not a PC? I too am able to record using WavePad... Line In is there to select and it works great, but I need software to transfer my 1,200 albums to digital. I don't want to babysit WavePad to break each track into a song, put them together as an album... yada yada... Can we get some support NCH?!?! (Or... how do I get a refund?)

Steve3851

I've just posted a query with exactly the same issues. The NCH website states that the software os compatible with Apple MAC, but clearly there is a problem. I will also be requesting a refund as the software os clearly NOT fit for purpose.

sandraanderson

shutdown and restart your system then check your problem. if problem is persist then contact customers complement and tell your problem. I have face this problem, finally I repair my system to service center.

Roy_Rashbrook

Hello - was this ever rectified? I'm having exactly the same issues. Golden Records won't recognise ANY sound devices. I'm used to recording via USB, Soundflower, etc. All these systems are working elsewhere. Help

borate

AI suggestions, not guaranteed accurate, but certainly worth a try. If no luck, contact NCH.

"Golden Records on Mac usually won’t invent its own audio source list; it depends on macOS seeing a valid input device, so the first place to fix this is Audio MIDI Setup and the app’s recording source selection.

What to try

Open Audio MIDI Setup and confirm your USB interface or virtual device appears there.
Select the device, then set it for Use This Device for Sound Input if that option is available.
Make sure the device’s Format sample rate/bit depth matches the source you’re feeding into Golden Records.
In Golden Records, rerun the wizard and choose the correct recording source and input channel; NCH’s own guidance says “no audio detected” often means the input device or channel is wrong.

About Soundflower

Soundflower is an older virtual audio driver and is widely reported as abandoned on newer macOS versions; Apple Community posts point to BlackHole or Loopback as modern alternatives. If Soundflower “works elsewhere” but Golden Records still sees nothing, the issue is often that the device is not selected in Audio MIDI Setup or the app is not being pointed at the right input channel.

Practical test

A good test is to open Audio MIDI Setup, select the target device, set it as sound input, then try recording in another app that exposes input choices; if that works, the problem is likely Golden Records’ source selection rather than macOS itself. If Golden Records still ignores the device, reinstalling or updating the app is worth trying, because NCH’s Mac support page for this error is specifically centered on input selection rather than the app detecting hardware automatically.

Likely cause

In your case, the most likely explanation is that Golden Records is not attached to the same input that macOS is using, especially if the devices are functioning in other apps. On modern Macs, virtual routing tools like Soundflower often need extra setup, and many users have moved to BlackHole for more reliable detection.

Would you like a step-by-step macOS check list for making Golden Records see USB or virtual audio devices?"