NCH Disketch save error

Apogee10

When I try to save a label using NCH Disketch I get the following error "Error encoding image" and the save fails. Need help.

Thanks

DannR

Try doing a clean install and delete all the cache of the program. Uninstall your software first, then go to the folder location below on your computer then delete the Disketch folders:

C:\ProgramData\NCH Software
C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Disketch

If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files.

After deleting the Disketch folder, restart your computer then install it again from the next link: https://www.nchsoftware.com/cdlabeler/disketchpsetup.exe

That should do it. Please try it again after that and see if that fixes the issue. if you still getting issues, would be better to escalate this to the Technical Team