Just an update, I have requested support from NCH. Only providing this in case support is on this community.
Thank you for contacting the NCH Software Technical Support Team.
We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response as soon as possible.
Please note, that requests are answered in the order received and customers who have purchased a support contract receive priority service. If you would like to purchase a support plan, please go to this page - https://www.nch.com.au/support/purchase.html.
If you would like to try one of our products, please download it today. All of our products include a free trial period to preview all features before you buy. Visit www.nchsoftware.com to select a product to download.
Sincerely,
The NCH Software Technical Support Team