Exported video stuck on first frame

vidoe

I'm pretty new to VideoPad but have been using it without problems up to today.

I'm using version 7.51 on windows 10

I'm muting out music from a long video so I split it into sections and muted the audio on the sections with music. Then I exported it with the same size and framerate as the initial video. I've done this on 10 or so videos with no problem but this one comes out with just the initial frame showing for the whole video and the fixed audio. I think the problem may be the size of this one 1.9G as that seems like the only thing that is different.

Any suggestions?

Here's the original video and the project file.

https://we.tl/t-TzCF3VKmf8

borate

Unable to replicate your issue, using version 7.53

Allowed project to fully cache

Exported as Mp4 (defaults), 480x360, 25fps

vidoe

Thank you, borate. I've downloaded the file if you want to clear your share space.

What do you mean "Allowed project to fully cache"? Do you mean the period when I first open the file and the audio slowly loads?

borate

Do you mean the period when I first open the file and the audio slowly loads?

That's it, though it may not be relevant. The green line above the timeline normally tracks the status of cache files.

Prior to loading the initial project it's wise to click on OPTIONS| I DSK tab and Clear Unused Cache Files.

vidoe

I still can't get it to export correctly for me. Is there a way to turn on logging to see if something is going wrong or to post it here?

borate

What version? Windows 7.53? Test it. Is there ample free space on the caching disk listed under OPTIONS | DISK menu?

vidoe

I upgraded to 8.0 this morning before I saw your message. It just finished exporting and the file looks fine - fixed! BTW, I had 500gb of room on the caching disk.

borate

Good to hear. It's likely that you downloaded 7.53. The 8/8.01 designation is a placeholder and often doesn't correspond to the actual version.