What Videopad version is being used? Here is the latest. For licensed users upgrades are free for up to six months. After that, VP will continue to fully function but a fee will be required in order to register the newest.
Let's take a look at a sample of your project. Place it on the timeline, then follow these instructions. Someone will check it out.
http://nch.invisionzone.com/topic/23659-tips-for-getting-help-on-this-forum/
If it contains sensitive material you can link it in a personal message (PM) to me, via the envelope above. Be sure to FILE|SAVE PORTABLE PROJECT AS, not simply SAVE PROJECT, and don't forget to share it.