Hello,
I have not, but have you downloaded the list of banks that the program has the information for already? Just to see if the bank is listed there. (To download go to ¨Add Account¨ you will need to check the option for ¨Enable online account access¨ if you click on the drop-down menu next to ¨Financial Institution¨ you will see the option to ¨Download Financial Institutions¨ click this to start downloading the list. When done, check and see if the bank is listed there.) If it is, you should be able to enter your information and access your account. If not, you can contact Bank Of America and ask them if they allow OFX connections if they do click on the ¨Add new Financial Institution¨ instead and ask your bank to provide you the information request.
If you have issues, it would be best if you contact NCH Support, you can create a ticket for them on the link below:
https://www.nch.com.au/support/index.html 
Good luck!