Sounds as if a screenshot of the VP desktop would demonstrate the issue.
Save it to a file, perhaps using your photo application. To take a screenshot in Windows, press the Windows key and the HOME key simultaneously. Paste it into the photo program with <ctrl-V> or use the EDIT menu|PASTE choice. Give the file a name and save it.
Now upload that file to DropBox, Google Drive, Microsoft OneDrive, IMGUR or the like. They're all free. Just sign up. Copy (share or "get a link") and paste that link into a post here.