How do I report a bug?

LynneL

There seems to be a bug in Video Pad. I very recently bought the $49.99 professional edition. I made a video, less than a minute to test it. I exported it to avi, but only the audio was created as a movie, not the video part. I was successful in making this into an MP4 with no problem. I tried three times to create an avi, but in all three times only the audio was created as the movie. How do I report a bug to the company so they can fix this? I don't think I'm doing anything wrong. It seems like there must be some malfunction. Thank you.

borate

Likely not a bug but a missing viewer/player codec. See the responses in your two other posts. Share your project, as instructed, and someone will check it out.

Pizza_Gamer

I am having a glitch in the software itself. I was testing the software in way, and it seems some files got glitched. I'll post a video on it: https://youtu.be/FL3tAoxRvf8

borate

What VP version are you using? The best way to track down the issue is to let someone analyze it. Let's take a look.

Here's how... http://nch.invisionzone.com/topic/23659-tips-for-getting-help-on-this-forum/

If it contains sensitive material you can link it in a personal message (PM) to me, via the envelope above. Be sure to FILE|SAVE PORTABLE PROJECT AS, not simply SAVE PROJECT, and don't forget to share it.