"Cleared" column checkmark

lasater53

I recently switched from windows to mac and uploaded my moneyline software from the backup I created. Now when I use the "cleared" column checkmark box, it disappears anytime you add another transaction or close it out and re-open the program. Is there any fix to this that I haven't found yet?

TIA for any help!!

WMH

I am having a similar issue with Mac version 2.04. I just installed the software yesterday, 03/04/19, and entered transactions manually. When I check the cleared box for a transaction and close then reopen the software the check mark is gone.

So, how do you mark a transaction as cleared?

Thanks

Fred28

Hello,

The best thing to do would be to reinstall the program to see if that corrects the issue. If this does not work I would suggest you contact NCH Software tech support to see if they can assist. You can create a support ticket for them on the link below:

https://www.nch.com.au/support/index.html&nbsp;

Good luck!

WMH

Thanks for responding Fred28.

I did a reinstall. It did not correct/change anything. I have a suspicion that manually marking a transaction as cleared only works prior to performing a reconciliation. I will find out if this is true when I perform first reconcile.

lasater53

WMH wrote:

Thanks for responding Fred28.

I did a reinstall. It did not correct/change anything. I have a suspicion that manually marking a transaction as cleared only works prior to performing a reconciliation. I will find out if this is true when I perform first reconcile.

WMH wrote:

WMH wrote:

Thanks for responding Fred28.

I did a reinstall. It did not correct/change anything. I have a suspicion that manually marking a transaction as cleared only works prior to performing a reconciliation. I will find out if this is true when I perform first reconcile.

WMH,

Have you performed a reconcile? And if so, did it fix the issue with the cleared column? I tried the reinstall as well and it didn't fix the issue but I haven't tried reconciling.

Thanks

WMH

I just reconciled the Month of March, 2019. My original suspicion appears to be correct. That is, the cleared column only works when performing the reconciliation process. Here is what I did.

Mark all transactions as cleared that match your institution statement.
Reconcile the account. Enter the date and the account closing amount.
The next screen a reconcile column. Be aware that the balance on the screen may show an out of balance amount. As you mark the transactions as reconciled the out of balance amount will change.
Since I wait to reconcile until all transactions for a calendar month have cleared the institution, I marked all transactions as reconciled. Once this was done the out of balance amount was zero.

All done, cleared, reconciled, and in balance.