You are posting in the Record Pad forum - judging from some of the details you have given, it would appear that your concerns are with a program other than Record Pad.
I'd imagine that your chances of help would be increased by posting in the forum of the NCH software you are having difficulty with.
I know I am replying rather late here... I only just started checking out the Record Pad forum myself and read your topic.
Hope that you sorted out your issue.