That doesn't work.
After reading finding out that some Windows users were also lacking the hot keys and resolving the issue through installation, I ended up trashing my copy of ES, redownloading, reinstalling, and reregistering. That did the trick. I now have the hotkeys and was able to set up CMD-E to copy the timestamp and then use CMD-V to paste it.
Thanks for your reply. It's appalling how much I pay for this software that doesn't come with free customer support.
Rae