Hi,
Based on what you stated, there might be something blocking incoming and outgoing connections...
Please check your system firewall and/or antivirus security settings, disable all firewalls and try again. Also, please check the Web Access current status, go to BroadCam Options > Web Access menu > and run the Web routing and test wizard. You should get a green status message saying "Your network is configured properly". If you get a red status message, you'll need to open the application port(usually 86) on your router to allow TCP over your IP.
Give it a try !
Best regards,