Ok...I have been patient enough.
I purchased the IVM and VRS software in August of this year.
I purchased the CALLURL telephony card 2LV at the same time - your recommendation.
I HAVE NOT BEEN ABLE TO GET THE CALLURL CARD TO FUNCTION WITH THE SOFTWARE - a simple channel allocation issue that I am unable to resolve.
Normally, I am fairly patient...however, three e-mails to CALLURL technical support, one post here, three months of waiting, and a whole lot of money invested with not one minute of assistance or even a courtesy reply.
I DID purchase a support program with this mess also...although, I believe it ran out 30 days after purchasing everything...which is interesting, because the CALLURL telephony card did not arrive for almost two weeks of that allocated time.
In any event, I am fairly certain that my fix is not THAT big...if someone at NCH or CALLURL would simply take a few minutes to read my last post and please send some advice.
This will be my last post on this. The next post, as I have also e-mailed to CALLURL will be from a Mr. Mike Perry, Esq., our attorney to pursue a full refund for the whole mess.
I'd rather simply get the system to work. That is all we want. But if we cannot get support or assistance and have a simple question answered, I'd rather find a company that cares about their customers enough to ensure that their products work.
I should not have to purchase an additional support package to get the program to work in the first place, isn't that kinda what BUYING is? I did not purchase a 'hopeful' solution...but a working one.
Just tell me how to fix this or where to send the whole mess back to...please.
Steve Odette
(919) 266-6676 Feel free to call.
steve@realestate360.us or email