Export Queue Failed

Abdul_Zanjir

Hello everyone, I am using the latest version of NCH 4.48 but whenever I compile the video and import it, i receive this message "export queue failed".

Please let me know how to fix it.

Thanks.

I attached pic of my computer spics along with video pad error. its win 10 pro 64 bits

i restarted the computer multiple times still not working.

please help

Abdul_Zanjir

If no one knows how to fix it let me know.

Thanks.

I started a new project with two images and it still doesnt work.

I guess it could be compatibility with my graphics card or what?

c_major_2

Can you please try a few things:

Stop as many background processes as you can.
Un-check Constant frame rate check box.
Use a lower output resolution. e.g. 1080p.

Abdul_Zanjir

c_major wrote:

Can you please try a few things:

Stop as many background processes as you can.

Un-check Constant frame rate check box.

Use a lower output resolution. e.g. 1080p.

Hello, it failed again, i did what you told me.

it appears to be completely buggy software. Is there is a way to refund?

c_major_2

Please contact our support team for a refund.

Abdul_Zanjir

c_major wrote:

Please contact our support team for a refund.

I guess you took it seriously. I dont want a refund but I want the problem corrected. I used b4 trial version and it looks amazing.

please fix it for me. and dont tell me refund again.

c_major_2

This problem most likely caused by ran out of memory.

VideoPad is a 32bit program so the biggest memory it can access is 4GB no matter how much memory installed on your computer.

There are ways to reduce memory consumption for example lower the resolution of the input images.

Can you please check the size of your images and video clips used in the sequence?

Abdul_Zanjir

c_major wrote:

This problem most likely caused by ran out of memory.

VideoPad is a 32bit program so the biggest memory it can access is 4GB no matter how much memory installed on your computer.

There are ways to reduce memory consumption for example lower the resolution of the input images.

Can you please check the size of your images and video clips used in the sequence?

Gods sake,

okay i have clue now. Yes, there are three movies and are 3 gbs all total. and other images about 50 mbs all.

I spent around 3 days adjusting the movie. Is there is away to get around the memory thing?

Thanks

Abdul_Zanjir

Please bear with me. I tried to make a movie out of 2 images only with lowest res and still not working. I bought a desktop pc with specs on image and could be compatibility.

Please fix it. It has nothing to do with gbs. I had a laptop and compiled a 1 gb video in the past.

thanks

c_major_2

Please note that the length of the video does not effect memory consumption, only the resolution is.

My best bet is try export the project to a 480p video. If that works then we can rule out other issues.

Abdul_Zanjir

I did. not working. Believe me its compatibility issues

Abdul_Zanjir

Computer specs quickly

gtx 1080

intel core browell e 6900k

ram @ 2400 ghz 128 gb

mother board asus deluxe 2

win 10 64 bit

Abdul_Zanjir

the program not even trying to render. just cancels the process. its so quick which makes me affirmative its compatibility thing.

c_major_2

Does the export failed at the beginning or in progress?

Abdul_Zanjir

at beginning b4 starting

c_major_2

Could you try a diagnostic build and send me the trace log?

If so I'll PM you the link.

Abdul_Zanjir

i dont know how to start the diagnosti build.

I dont know how to open the private messages.

email me here its fine.,

c_major_2

The diagnostic build is too big to fit in a email. I'm uploading it and sending you through a PM. You'll be notified when you receive it. Please check the envelop icon at very top of this page, next to the forum login user name, to receive the notification.

Abdul_Zanjir

ok im waiting. email it to me. is it hard to use it?

c_major_2

PM is sent, please click the envelop icon on the top of this page.