Please include VideoPad version in your post.
How to include a link to screenshots (or any file) in your forum post. For sharing a project see below.
Screenshots can often help describe the problem better. Upload the image to Dropbox, Google Drive, Microsoft OneDrive, etc.
Copy (share) the URL and paste it into your post here. If using Google Drive, right-click the file, click on SHARE | SHARE and confirm that it's not RESTRICTED. The screenshot itself won't be posted, but clicking the link will display it.
How to share your project for analysis:
Share your project. Someone will take a look and come up with a fix. The process is easy, quick and can be done privately. Just follow these steps...
- Share your project. Someone will take a look and come up with a fix. The process is easy, quick and can be done privately. Just follow these steps...
- Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER.
- Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. No need to upload the individual VPJ or export file.
- Get link --- Right-click the file and click SHARE. If using Google, right-click the file, click SHARE | SHARE. Change "restricted" to "anyone ... can view"
- Share --- Click COPY LINK or OK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately. It won't be shared.
* Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server.
To protect your privacy you can use the Personal Messenger (PM) to send the link to an Admin or Support forum ID. Click the mail icon, top-right. After analysis, your project will be deleted.
Direct X diagnostic (Windows only):
DirectX diagnostic report includes detailed information on your computer hardware. To get a DirectX report, press (right click on Win 10) Start button->Run. And then type in "dxdiag". <enter> Select "Save All Information" and save the report as a text file that can be attached to a message.
MediaInfo:
It's an open source small tool which reports information for video and audio files. It will come in handy if you want to analyze a video/audio file that has playback issues. MediaInfo can be downloaded here.
Searchable HELP
If reading Videopad's HELP file (click ? at the top-right of the window), press <ctrl-F> to enable a FIND box (bottom-left). If the following file is downloaded, the PDF reader has a search function. Click the three-lined hamburger menu at the top-right and Find In This Page. http://tinyurl.com/y82bqdyq