Problems exporting ANY videos

gina

Hi Nationalsola Einstein, Thank you, you fixed it. I'm just kind of brain dead, LoL, I had clicked on that link

a bunch of times and didn't even see the downloads at the bottom! that's what

being locked down does to you! good thing I had $25.00 on my paypal left. hoping I don't have

to pay to upgrade every 7 months! I reinstalled it, it works finally. It wouldn't take my old license code,

which is why I had to pay for it, but Thank you SO much for helping me. I hope you have a really good day,

and be safe and take care 🙂

I see you guys don't get paid to do this, so much Love to you. ♥

borate

You never have to pay to upgrade; your licensed version will continue to function if you bought it outright, not on subscription. Newer versions released within six-months of purchase can be installed and licensed for free.

gina

borate, I had to pay the $25.00 because mine was 7 months old, not 6 months. wish I had known, but oh well. thank you dear! 🙂 take care

JohnH

I'm in my 2nd month using videopad professional. it's done exactly what I wanted it to until the last week, when the exported videos are coming out at about 20 percent of the normal size, set in the midst of big black screen. I assume I hit a bad button somewhere, but I have tried everything and nothing seems to help.I need the full size videos or the program is useless to me.

Ideas?

borate

What are your export settings: aspect ratio ... and resolution, which often works best at "auto match" though that's only a suggestion.

Dave_Y

I will just add a potential additional cause for those who had no luck with the video conversion settings or containers.

Check the sequence (tab at the top left of the window). I usually export when my window is showing the Video tab, which can be misleading.

I noticed that when I closed down my project, and then reopened it, the clip had been moved to a later time on the sequence. When I export, I get a whole bunch of empty (black screen) video, followed by a short time at the end of the sequence with my actual video clip.

I thought the whole thing was a black export, but then saw the sequence timeline and checked the very end of my exported video. Voila....there was the actual video. Only 20 seconds at the end of an almost 5 minute long video that was black for the first 4+ minutes.

Hope that solves a few peoples problems above. Probably us less experienced users who are running into the problem that can't be resolved with codecs or containers.

borate

Hints that you had excess, unwanted video at the head of the project. It's conceivable that it wasn't visible because the entire project wasn't displayed.

Use the two-headed icon at the bottom-right of the screen to shrink the sequence so that it is shown in full.

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