Video but no audio whatsoever

carbondrake

I'm having a huge issue right now with trying to import video clips into VideoPad. For some reason, since a few weeks ago, whenever I import a video clip I have no sound with it whatsoever. The files themselves are fine, and recorded with a range of codecs, although my normal one is MP4. Even clips that previously imported correctly now have no sound attached. There is an audio channel that opens, but it's completely blank and no sound plays.

This is seriously big concern as I'm basically unable to edit anything at all.

borate

Is the audio track MUTED, or is the volume slider fully to the left?

Is the track collapsed (click the far-left arrow), though it should still display a waveform?

Can you upload a file to a server and link the URL here, so it can be examined?

Have you tried reinstalling Videopad?

carbondrake

So before I posted I did change the audio, collapse etc, although figured it wouldn't help as there is no audio wave whatsoever. Have reinstalled it, and it's not just one file, it's ALL of them. I don't know if it's because I'm recording through Bandicam but I've tried importing files from every recording codec I have and the sound just isn't there, despite being perfectly fine in the original file.

I'm completely out of ideas and I have no idea now.

c_major_2

Do you mean there is no audio track imported at all (not just playback)?

Please try clean up your hard disk and make more empty space. VideoPad need more space for handling bigger clips.

If that doesn't work please post here and we'll try something else.

carbondrake

This is not an issue of space, I have about 30GB left and it happens even with my 5 second test videos. There is no audio whatsoever, all I get attached to the video is a flat audio line.

c_major_2

It is possible that some component files are corrupted or outdated for some reason.

Component files (e.g. codecs) are downloaded on demand. They do not being reinstall when you reinstall VideoPad.

Please try delete all the component files. After they are removed from your local disk, they will be automatically downloaded/installed next time you use the functionalities in VideoPad.

At the moment you have to find and delete the files manually. They can be found in two folders:

C:\Program Files\NCH Software\Components
C:\Users\[user Name]\AppData\Roaming\NCH Software\Components

Please note that AppData folder is hidden by default.

Component files are shared by all NCH products. You can safely delete all files in the component folders as they will be re-installed on demand.

c_major_2

If you have problem finding and deleting component file. Please follow these steps:

Right click on your desktop, select New->Text document.
Ignore the file name for now by clicking away.
Double click on it and open Notepad.
Copy the two lines below into Notepad:

> rmdir "%appdata%\NCH Software\Components" /s /q
> rmdir "%programfiles(x86)%\NCH Software\Components" /s /q
Save the file and exit Notepad.
Rename the file to "1.bat" (or whatever file name you want, just have to be .bat).
Right click on the .bat file and select Run as administrator (you need to logged in as administrator).

Hope this helps.

carbondrake

Nope, didn't help whatsoever, still having the exact same issues. Also, not sure if this is related, but I've been trying to export a video that ends with a still image. On some occasions, the image doesn't appear at all and the video freezes on the last frame of the main video. In EVERY instance, exporting the video adds on 25 seconds of the last visible frame (either the image or the final video frame). I can find no way to remove this, and for some reason it's always 25 seconds exactly, which obviously messes up my video.

This is becoming increasingly irritating for both issues, because now it's really causing havoc on my upload schedule.

c_major_2

Hmm... Have you tried clear the cache:

Open VideoPad without loading and project.
Select Options->Disk->Clear Unused Cache Files.
And then restart VideoPad and try import clips again.

If you still have the problem, there is a new version of VideoPad will be released in couple of days with some important bug fixes. I suggest please wait to try out the latest version and then report back to us.

Also the 25 seconds issue looks strange, does anyone else noticed this problem? I have a feeling you might have an invisible sound track - that can change your exporting length. Could you provide a few screenshots let us see how you arrange your project?

carbondrake

Ok so, just updated and ran some more tests. One, the audio still isn't appearing at all on some clips. Two, the 25 seconds thing is not apparently set to 25 seconds, just as a test I exported a 6 second video clip which came out longer than 7 seconds with a still image in the last second. As for the screenshots, all I do is add the file to the project, then put it in the slot, then export it. I've attached a picture which shows the settings and the empty audio line (the audio is definitely present in the original file.

borate

Upload one or two of these clips to DROPBOX, Google DRIVE or the like, make it public and link it here.

carbondrake

https://drive.google.com/file/d/0BzRu0zktM-FHNnF5a085bGNES0U/view?usp=sharing

That's the file from the screenshot.

borate

I'll hazard a guess that's it's the Mp3 (layer 2) audio that is tripping VP up. Likely codec related.

When rerecorded at Mp3 (layer 3 / 160 bits) and dropped onto the timeline to replace the original, it played fine in VP. 6.7 seconds run time for both A/V.

When the new sequence was exported, and that AVI was loaded into VP it played as seen here - http://hevanet.com/hb/pixel.avi

carbondrake

Well I have had success separating the audio in other software and importing separately, but it's seriously time consuming to do that with every video, especially if I'm overlaying two together and have to sync them. What would you suggest as a fix for this? What other codecs should I be using?

Also, how can I salvage a file that still has the issue with the extended ending? It's a seriously long project and I really do not want to do it again.

borate

Perhaps you can upload one of those "freezing" shots?

As for the audio problem, try choosing a different encoding on the recorder/camera, if the option exists.

carbondrake

These two videos should show it.

In this one everything is fine except the extension to the video:

In this one it freezes on the last video shot. They should have the same outro:

https://www.youtube.com/edit?o=U&video_id=njDCJQxR_2g

c_major_2

Cloud you please upload the clips on Google driver? We can't get original file from YouTube.

c_major_2

We've examined the first video (on Google Drive). In fact it has two sound tracks and one of them is silent. For some reason VideoPad selected the silent track. There is no indication which one should be used (or should be mixed).

carbondrake

https://drive.google.com/file/d/0BzRu0zktM-FHNkk3c1dVYUc4S0k/view?usp=sharing

That's the video with the biggest problem, everything is fine until the end.

For the missing audio, I assume it's because I'm recording mono sound games in stereo, thanks for the help on that.

c_major_2

Could you please also upload the vpj file and the original clip (if this one is not). Thanks a lot.