Hi Brenda - not sure what's happening here, but I had a slightly similar problem one time. Solved it firstly by heading into the settings in (XP) D & S/App Data/NCH SS/Scribe and in there deleting all the files in the Current/Done folders. Then I uninstalled, rebooted, and reinstalled - thankfully worked for me
. Now, if I could just get someone to help me figure out why I can't sort my files since a reinstallation of XP I'd be very happy!! 