Remote connection

[deleted]

One of my customer is recording on a remote desktop. When he connects to his station through Remote Desktop connection, it detects the local soundcard so he cannot run the software properly. I tried solving the issue by running the software as a service and not as an application, first impression, i thougt it worked fine.. But when he tries to play the calls, nothing happens. My question: Is there any way at all to use this software over a remote connection, using any remote connction software, like remote desktop connection or VNC.

Thanks for your help

nchpeter

Vince wrote:

One of my customer is recording on a remote desktop. When he connects to his station through Remote Desktop connection, it detects the local soundcard so he cannot run the software properly.

Check the Run As Service options. Make sure you have selected Run As Service - show no users. That means the remote connection will not access the recording.