Balance Sheet Problem

bryan4134

A peculiar problem....

How can my bank account (on the balance sheet report) differ from the bank account report generated through 'reports' - I should add that my receivables (per balance sheet report) differs by the same amount from the actual receivables report.

I have narrowed the problem down to a specific date. On May 30th everything balances (checking account and receivables). There are NO entries in the journal on May 31st and yet the reports as at May 31st show the out of balance situation described above.

If I drill down from the balance sheet entry to the journal entries and then manually calculate the balance, it differs from the amount shown at the top level on the balance sheet report.

Any suggestions gratefully received - it is driving me crazy!

Thanks,

Bryan

bryan4134

Finally had reply from support team. It is apparently an untraceable bug in Version 4.6. Recommended upgrade to 4.7 to clear the issue, which it does. That's the good news. The bad news is I had to pay upgrade fee in order to get rid of the bug. Not great customer relations methinks!!

[deleted]

Hi Bryan,

I've contacted at the email you were using in our support system about the refund.

bryan4134

Thanks Rob - I have replied to you via email.

Bryan

g7lfc

I also have this problem, but it's Saturday and I need to get the accounts done this weekend. I've got no chance but to pay for the upgrade. Can I get a refund of the upgrade fee please. Have screen dumps to prove the problem.

[deleted]

g7lfc, please contact our support team at http://www.nch.com.au/support/supportcontact.html?software=ExpressAccounts

Camangolf

Similar problem, also values involving thousands in Excel format reports are not included in sum command results. I have referred to support team. Camangolf