RECORDED SOUND HAS CLICKS AND POPS?!

johnnyjjsantiago

Hello,

I purchased SoundTap version 2.11. It worked great but now when I record and playback a song, the song has clicks and pops in it. How can I fix this?

vjtnt345

Im having the same issue, except i actually hear the clicking and popping while it records. Help!!!!

j.morvant

I'm having this issue as well. The audio sounds great until I playback, that's when I hear staticy sounds. I was told to download the most current version to fix the issue, I did that...now it's worse. Now, along with the static it speeds up and slows down. I am SO disappointed...I really need this program to work.

j.morvant

The really strange thing is that it worked beautifully BEFORE I purchased the software

RFEB

When I have recorded a radio stream and then play it back there is a crackling sound all the way through. This did not happen until a few days ago.

kilfinan

This has started happening to me. Crackling all the way through and the playback jumps slightly.

I am using a licensed version 2.26 on windows 8.1

nasp1

Am having the same problem: was perfectly alright until recently. Technical support trying to resolve the issue. Any ideas anyone

dengeo

I used the 'free' (trial) and noted a bit of click and pop. Unfortunately I assumed this was an encouragement to buy - Wrong. the purchased software is unusable. The problem is apparent in both mp3 and wav formats

I look forward to a fix, Does anybody at NCH actually read these forums? A response would be nice.

Unhappy customer :angry:

ianfitz59

I'm also having the static issue - Soundtap v2.21 for Mac OS (running Mavericks) - always getting static in the music starting as soon as I launch Soundtap, disappears when I close Soundtap. Present in recordings.

Looking forward to a response/solution, probably like everyone else here :-)

gypsydavey

Just like ianfitz59 above, I'm running v. 2.21 on OSX Maverick and getting static in the music. SoundTap used to be a brilliant tool - what's happened to it?

denverdeen

clicks from previous experience is a digital sound problem, could be caused by internet or load of other issues as when you overload a sound card

denverdeen

Using Yosemite, not too many click issues and the trial download has no voice over, fully functional no need to purchase

plaidie

I'm afraid I, too, must complain about numerous clicks and pops throughout recordings, and I'm using SoundTap 2.31 on Windows 7. I purchased it when it sounded perfect, but now.... well, I'm highly disappointed. This is being submitted March 26, 2015, and I hope (as with you others) for a response and a solution that allows us to continue using our purchased product without the annoyances.

ShimonDI

This is crazy - all these complaints just like mine, and a response from NCH is nowhere to be found. I have exactly the same problem - Win7, 64-bit, 16GB RAM - this shouldn't be happening. Every time I try to record the same thing, there are ALWAYS pops and crackles, just more of them or less of them.

[deleted]

Hi Everyone.

If you are having troubles with SoundTap introducing clicks and pops into your recordings then can you please take note of the following things:

1. What were you recording at the time?

2. If you know the technical details that would be great. ie. bitrate, mp3/aac

3. Were you doing other work on your computer at the same time? It should be fine to do so, but it could help me track down the problem.

4. What kind of soundcard are you using?

5. Have you changed any settings on your soundcard. eg. Have you changed the default playback format in the Speakers/Headphones Properties dialog? If so, what are the settings?

6. Does this problem occur every time you record?

7. Does the problem exist after a reboot?

8. Can you save a small snippet of the recording you made so that I can analyze it and track down the issue? If so, I'll contact you via email.

Regards,

Ben

steveclass55

I have sent reports to NCH about this problem but so far have had no reply.The problem seems to have got worse and worse over the last few weeks.I find it useless now and feel very let down by NCH.

steveclass55

I had reply from NCH suggesting how to cure our problem.It was just how to switch from wav to mp3 or vis-versa and turn up the volume from the recording source.It did not work.I have sent them a reply to say not a cure! I am sure we have all tried this anyway.I await NCH next suggestion.

[deleted]

Hi steveclass55,

Have you read my post from one above yours? If you are able to provide me with that information I might be able to help you further.

Regards,

Ben

steveclass55

I have sent a recording to NCH at their request and further details of how I use etc.Looks hopeful now somebody is looking into the problem.

moeron

I have also run into this problem and, like everyone else, it worked like a charm when I first got it. Noticed the problem a little while ago but thought it was the source. I see this issue has been here for almost 2 years and is still unresolved. Please help. If this isn't fixed, perhaps a refund? It's useless in its current state.