Express Scribe Pro not playing WMA files in Mountain Lion

snowsurfa

Express Scribe Pro wont play WMA files. I have Mountain Lion and the WMA files play no problems in Quicktime or Flip Player.

The error message i get is:

Opening audio file failed.

The decoder process failed when decompressing the file xxx.wma to wave format. It is possible your logon account does not have write access to the folder.

My logon account does have access, I am the Administrator on my computer. What is going on here?

Very annoying considered I just paid for this.

Hasn't anyone figured out a way to do timestamps from Quicktime yet?

kateylou

express scribe was amazing, until we upgraded from 10.5 to 10.6. now i only get this error message...... is there anyway i can undo this? otherwise i am going to have to move onto a new software?

snowsurfa

a very simple way to overcome this is to export your wma file from quicktime. Export it as a .mp4 and then play that in Express Scribe. That's what I do.

kateylou

how do i do that snowsurfa?

snowsurfa

Open the file in Quicktime. Click File, Export. Change the format to 'Audio Only' and then click "Export". This is using Quicktime 10.2.

kateylou

i am too new for all this (sorry) my quicktime is version 10.0, the apple software updates says there are no updates available. in my current version there is no option for export in the file menu.....