"Item Code"

Trigger

Ok, so I just spent another ~$50.00 to update my Express invoice (due to the inability of the older version to display 2 different taxes), and now this new version insists upon entering an "Item Code"!!!

This is ridiculous; many people, like me, do not and cannot have item codes as each job we do is different.

I see the option to show or not show the item code column, but it's shows and demands input no matter what I choose! Grrrr.

Can someone please help me to remedy this ASAP?

jblake

We cant use item codes either and its driving me mad!

Lucky for me, I am the only one in my company so I'm using the free version with the ad at start up.

If you have a paid version, you may be eligible for their tech support.

I've been looking around in the program but cant figure out how to get rid of it.

If you find out, please e me how to fix it.

Ta.

john

jblake at inbox. com

[deleted]

The requirement for an Item Code is being removed in our next release of Express Invoice. This new release should be available shortly.

generallifts

How shortly will this be?? cause its a bit annoying.

Trigger

Yes, when will this be, and will I have to shell out more money for this?

generallifts

A new version came (3.82 beta)out and item code removed but unfortunately had to go back to old version cause invoice layout not working good....when will this be fixed?????

drneolao

I've downloaded the trail version - tested it, tried it, love it.

I'm ready to buy - except for the item code. I can understand why it has been set up the way it is but it seems very inflexible to me.

We're a small picture framing shop. Ideally what I need from the invoicing software is to be able to select a service ("item") from a list (such as block mount, canvas stretch, lamination, etc), be able to enter a bit in the description field but then be able to enter a price for that job.

I could do it by entering a slightly longer description but the list option would be very powerful because I could look at the reports and see what services we do more of and tweak the advertising or decide which hardware to upgrade / invest in.

At the moment this software won't let me do that because the Item has a locked price - there isn't an option to enter an individual price for a given job.

[Edit:] One (potential) work-around that I think would work is to set the price to $1 for each item and then use the Quantity option to determine the cost (so put in 50x $1 for a $50 item). This "works" in that it would do what I want but would throw the report out, as a few big canvases a month would equal "thousands" of jobs but many small frames in the same time period would only be "hundreds" of jobs...

Trigger

Ok, so I've got version 3.76 and I'd really like to update to get rid of the "item code" thing.

I recall doing an update a long time ago which caused me all kinds of grief as it downloaded a "trial version" or something. Could you please provide me with a step-by-step procedure as to how to properly do an update?

[deleted]

The registration codes you received when you purchased can be used for your original version or for any release within 90 days of purchase. If your original purchase was within the last 90 days, just download the new installer from http://www.nchsoftware.com/invoice/index.html and use your registration codes. If you purchased more than 90 days ago you can still download the update from that link, but will need to purchase the product.

Trigger

Ok, I've downloaded the version 3.83, and have discovered a new problem:

When I go to enter a new customer's name in the "Customer" field, it stops and chimes with each keystroke if I'm spelling anything other than an existing customer's name.

How can this be resolved?

Trigger

Hello? Could I please have a reply to the above post?

[deleted]

Please contact our Express Invoice support team at http://www.nch.com.au/support/supportcontact.html?software=ExpressInvoice.

Trigger

I had a dialogue with one of your support team, and was told this:

"This is a known bug and it is getting looked at to be fixed soon. I have added your email address to our program track to receive software updates. For the meantime you can use the previous version."

I waited for 2 months and did not receive any notification.

So two days ago, I emailed back and inquired if there had been a fix, and was told this:

"Please install the latest version and that should resolve the issue."

Not only am I nervous when I hear the word "should", but I have had bad experiences in the past downloading "the latest version", as it turns out to be a demo version which later expires!

Can you please ensure me that a) The last problem I was experiencing (not being able to enter a new customer's name in the Customer field) has been fixed. That it will not be a demo version?

[deleted]

I've just checked with the Express Invoice developer and he has tested your issue and the bug should be fixed. Please try the updated version. If this works for you, you can contact support to request a free upgrade since you reported the bug.

[deleted]

Hi Trigger, I've just sent you an email with an activation code so that you can receive your free upgrade of Express Invoice.

Trigger

Still not working. It may be due to the confusing and unintuitive process of registering, but the version appears to be the same (3.83)

Most frustrating.

[deleted]

I've just checked the current version of Express Invoice and it is 3.90 released on 9/26. Use this link: http://www.nchsoftware.com/invoice/eisetup.exe to download the latest version.