NCH, your products have always been of great assistance to the transcription industry but since upgrading to and purchasing the Pro version of Express Scribe, we continue to have problems playing DS2 files. No one from support seems interested in this problem. I today had another subby start with us who is using a Mac. I've had to continually convert files for all of my typists to DSS so that they can use ES. With Mac, it doesn't play DSS files, and although it has a big tick next to the box for DS2 files on your website, it has the same problems as with the Windows version. I now have to convert files for that user to WMA!!!!!!
When is NCH going to fix this problem? You are selling a product that does not work. Authors across the globe are updating their recorders and we are unable to keep up with them because your product does not work. Please advise the forum when you envisage a patch to fix this problem. Thank you