Problem setting timings

Sandra

Have been using an old version of VRS (4.05) for a very long time and no problems until the system crashed

Bought a new machine to run it on and downloaded latest version demo to test before purchasing had a struggle to get it working and now running nicely however when i try to edit the timed settings it allows me to enter the changes but when i press ok it just reverts back to 24 hour 7 days a week.

I have it set on continuous and i am at wits end (where ever that is)

Sandra

PS Forgot to add, am using Windows 7 default audio card and add in card they are working nicely, got 4 mono channels coming in as required (got a usb sound 'card' but that is a later step to get 6 channels)using 5.37 VRS

Desperately seeking help

Sandra

Me again

Second attempt

I have been using 4.05 very successfully since about 2005 however the software crashed on the xp machine and cdnt be restarted or repaired i purchased a new win 7 box installed the second sound card and the 5.37 demo to test it out, i have the four mono channels working, not quite happy with the quality but assume that is just a matter of fiddling with, but unable to get timed recordings working it is running 24 hours 7 days. Every time i edit the timed settings field it happily lets me make changes but as soon as i press ok it goes back to 24 hour and 7 days a week i have already sent logs and a screen shot of the timer settings when i got a non paid technical support reply. Getting desperate if it doesnt work i may have to look around for something else to do the job and am not willing to spend that much money which is a lot for a micro business if it doesnt work properly and you dont get satisfactory support.

I also notice that the non technical support line is no longer linked when you ask for support i can only assume that this is an error?

I will pay for the software but would like to know that it is functional before paying that much and am concerned about the lack of support for prospective purchasers.

Sandra

Sandra wrote:

Me again

Second attempt

I have been using 4.05 very successfully since about 2005 however the software crashed on the xp machine and cdnt be restarted or repaired i purchased a new win 7 box installed the second sound card and the 5.37 demo to test it out, i have the four mono channels working, not quite happy with the quality but assume that is just a matter of fiddling with, but unable to get timed recordings working it is running 24 hours 7 days. Every time i edit the timed settings field it happily lets me make changes but as soon as i press ok it goes back to 24 hour and 7 days a week i have already sent logs and a screen shot of the timer settings when i got a non paid technical support reply. Getting desperate if it doesnt work i may have to look around for something else to do the job and am not willing to spend that much money which is a lot for a micro business if it doesnt work properly and you dont get satisfactory support.

I also notice that the non technical support line is no longer linked when you ask for support i can only assume that this is an error?

I will pay for the software but would like to know that it is functional before paying that much and am concerned about the lack of support for prospective purchasers.

Sandra

And me again!

Solved the timing thingy, NCH (Thanks Jamal) reinstalled but found the problem was that the starting date was always current, put it back a day and bingo recording started.

Now having a problem with transmit - i am a dummy on this issue, but hopefully will have it solved shortly its got to be logical