Hi,
I'm looking for a phone system software that has these features (if possible):
Call routing
Call redirecting
Call recording
Welcome and Hold music
Voice over
Call assistant (Press 1 for venue press 2 for concerts etc etc)
The phones we use I think are analog as can be plugged straight into a phone line. I think how it works is that it goes into a computer into the server room then out of the computer into a Ethernet patch board which then patches into the phones around the site.
I am have no knowledge of phone system so please go easy on me but I want to learn quick as possible as the company we are using to do all the IT and Phone systems are rubbish!
Hope you can help
Many thanks
Joe