Video frame index generation failed. Couldn't open video file

mkg

I'm using Express Scribe 5.10 on Windows XP.

I get the following message when I try to load a wmv file:

Video frame index generation failed. Couldn't open video file.

This happens when the download is just 15 seconds into the download.

My colleague who didn't upgrade to 5.10 is having no problems at all with this file. She said that she has an option to select file types, but I haven't found that option in this version. However, the Express Scribe home page says that it can play .wmv files.

I'm grateful for any assistance.

Damian_Lettie

mkg wrote:

I get the following message when I try to load a wmv file:

Video frame index generation failed. Couldn't open video file.

Are you able to play the file in Windows Media Player?

mkg

Yes, it plays perfectly fine in Windows Media Player.

nchdl wrote:

Are you able to play the file in Windows Media Player?

Damian_Lettie

mkg wrote:

My colleague who didn't upgrade to 5.10 is having no problems at all with this file.

How old is your colleague's version of Express Scribe? Does she only get audio, or both audio and video?

mkg

The version that my colleague has is 4.23. She was able to get audio, no video, but audio is all we are interested in.

Damian_Lettie

mkg wrote:

The version that my colleague has is 4.23. She was able to get audio, no video, but audio is all we are interested in.

You can probably load the audio by renaming the file from *.wmv to *.wma before you load it into Scribe.

That's obviously a terrible, short-term work-around though. In the long term, I recommend you use the Help -> "Send bug report" menu item and follow the prompts to upload one of the offending files so we can try to fix the problem.

mkg

Changing the file extension from .wmv to .wma did the trick. It works perfectly now. I will so as you suggest and send a bug report.

Thanks so much for your assistance.