Express Scribe not working in Windows 7

klep

Express Scribe (newest version) is not responding in our new computer with Windows 7. The issues are: The foot pedal does not advance the Welcome or a downloaded recording (although I have checked and the **computer** is recognizing my foot pedal). In ES, when I go to "Pedals" under Options to do a pedal setup there, I get a "Controller Setup Wizard - Connect Controller" screen with instructions. In addition, when trying to play any sound file with the foot pedal, ES locks up (Not Responding). I also get a message "Playback Failed" with instructions to check Options - Playback - Sound Device. To try to repair this, I have used the Compatibility Tab to set to a different version of Windows, I have uninstalled and reinstalled ES, and I have downloaded the Codec fix mentioned on this website. Any suggestions? Thank you.

Damian_Lettie

klep wrote:

I also get a message "Playback Failed" with instructions to check Options - Playback - Sound Device. To try to repair this, I have used the Compatibility Tab to set to a different version of Windows, I have uninstalled and reinstalled ES, and I have downloaded the Codec fix mentioned on this website.

To state the obvious, have you looked at Options -> Playback -> "Sound Device"?

klep

nchdl wrote:

To state the obvious, have you looked at Options -> Playback -> "Sound Device"?

Yes, I go to Sound Device and I have tried all three speaker options there. It doesn't change the outcome, which is the sound never works and ES locks up every time I try to press the foot pedal. Thanks.

Damian_Lettie

klep wrote:

the sound never works and ES locks up every time I try to press the foot pedal.

What happens if you use the mouse or keyboard short-cuts instead of the foot pedal?

klep

nchdl wrote:

What happens if you use the mouse or keyboard short-cuts instead of the foot pedal?

As soon as I press any hot key, it locks up again for several minutes. Even using the mouse and pressing the arrow/play button locks it up immediately. The error message that continues to pop up after it finally unlocks is the ... "Please check that your audio hardware is functioning correctly... Options - Playback - 'Sound Device' has been correctly configured." I checked the foot pedal configuration and and it does work using the with Rewind, Play, and FF keys with the foot pedal. I also have tried the three different speaker options and everything continues to happen as above.

Thanks.

Damian_Lettie

klep wrote:

As soon as I press any hot key, it locks up again for several minutes. Even using the mouse and pressing the arrow/play button locks it up immediately.

The problem's obviously not with the foot pedals then.

Could it be a problem with your sound drivers? Have you tried running Windows Update, or does the sound card (or motherboard, if it's on-board) manufacturer have updated drivers available on their website?

klep

nchdl wrote:

The problem's obviously not with the foot pedals then.

Could it be a problem with your sound drivers? Have you tried running Windows Update, or does the sound card (or motherboard, if it's on-board) manufacturer have updated drivers available on their website?

Thank you for the response. I went to Dell's website and downloaded all updates, etc. I finally called Dell, which I should have done a long time ago as I have spent countless hours on this. Dell fixed the problem in less than 20 seconds. After I explained that ES is locking up, he clicked on the speaker icon on the bottom right of my screen. From there he accessed, not necessarily in this order, Playback - Speaker Properties - Enhancements. Then he checked the box that said Disable Sound Effects (you want to DISABLE the sound effects). This fixed the problem immediately.

Thank you again for your help.