v5.10 and .mov files

Donnette

I was playing .mov files in v.5.01 without problems, but needed the capability of changing the start time clip. I was told how to do that, but the capability wasn't available my version. I've upgraded and now ES will not only not play the .mov files I had loaded, it won't load new ones.

Thoughts?

Damian_Lettie

Donnette wrote:

I've upgraded and now ES will not only not play the .mov files I had loaded, it won't load new ones.

What happens? Do you get an error message?

Are you having trouble loading or playing other audio / video formats, or just MOV files?

canam

nchdl wrote:

What happens? Do you get an error message?

Are you having trouble loading or playing other audio / video formats, or just MOV files?

I also just downloaded and installed version 5.10 and cannot load or play .mov files. Help.

mkg

Donnette wrote:

I was playing .mov files in v.5.01 without problems, but needed the capability of changing the start time clip. I was told how to do that, but the capability wasn't available my version. I've upgraded and now ES will not only not play the .mov files I had loaded, it won't load new ones.

Thoughts?

mkg

I'm having the same problem, too. I recently upgraded to 5.10 and now wmv files don't play. I get the following message:

Video frame index generation failed. Couldn't open video file.

Thanks for your help.

Damian_Lettie

I just did a quick test of v5.13 and was able to play back some test files in both MOV and WMV formats. If you're having problems then make sure your system is up to date. (e.g. For WMV, make sure you have a recent version of Windows Media Player installed.)

If you're still having problems then you can send us a sample file that demonstrates the problem by submitting a bug (Help -> "Submit bug report" in Scribe's menus), checking the "I can provide an example file", then following the instructions on the next page to upload the file.