New Compute Problems with WavePad

AdrianReed

I have been a great advocate of NCH software generally., and have paid for a number of applications. As for sound editing I have had great success with WAVEPAD MASTER'S EDITION 3.05 .... until now! I chose to pay for the master's edition at a time when the basic version was free. Now I seem to have been pernalised (see below) because I cannot use the version I've paid for on a new computer!

I kept a copy of the exe file just in case, and the text of ID and software activation key.

When I needed WavePad on the new computer, without thinking I downloaded from the NCH website, not realising that it was a newer version. When I entered my ID/Key it was rejected and I was directed to a URL inviting me to pay for an upgrade. Why would I want to upgrade. 3.05 Master's Edition has done everything I could possibly have wanted. So I uninstalled, copied the exe file onto the new machine and started all over again. Now my paid-for version won't work in exactly the same way. The 'About' dialogue says: Licensed User, Unlicensed software even though it appears to be the old Master's Edition which is actually installed and working. Obviously (to me) the previous download from NCH has resulted in something being left, and not uninstalled, on my new computer, which prevents me returning to what I have paid for. All VERY UNSATISFACTORY!

This has reduced my enthusiasm for NCH, sadly.

AHR

kennywally

AHR wrote:

I have been a great advocate of NCH software generally., and have paid for a number of applications. As for sound editing I have had great success with WAVEPAD MASTER'S EDITION 3.05 .... until now! I chose to pay for the master's edition at a time when the basic version was free. Now I seem to have been pernalised (see below) because I cannot use the version I've paid for on a new computer!

I kept a copy of the exe file just in case, and the text of ID and software activation key.

When I needed WavePad on the new computer, without thinking I downloaded from the NCH website, not realising that it was a newer version. When I entered my ID/Key it was rejected and I was directed to a URL inviting me to pay for an upgrade. Why would I want to upgrade. 3.05 Master's Edition has done everything I could possibly have wanted. So I uninstalled, copied the exe file onto the new machine and started all over again. Now my paid-for version won't work in exactly the same way. The 'About' dialogue says: Licensed User, Unlicensed software even though it appears to be the old Master's Edition which is actually installed and working. Obviously (to me) the previous download from NCH has resulted in something being left, and not uninstalled, on my new computer, which prevents me returning to what I have paid for. All VERY UNSATISFACTORY!

This has reduced my enthusiasm for NCH, sadly.

AHR

try using revo uninstaller to see what was left in there

delete all the garbage left behind from your booboo

then try to reinstall what you paid for using your legit key

you should always email yourself the file and registration bits along with the version, cuz they don't mark them

that way you never lose them, just open your email ....

but the uninstaller should find the left overs...if on the offchance it doesn't see anything, reinstall the wrong software again, then launch revo

and have revo uninstall it, follow all the prompts to delete the files in bold only

and it SHOULD take care of the leftover critters causing you issues

now reinstall your legit exe file and registration info

please post back!!!!!!!