Foot pedal presses / releases still being ignored?

Damian_Lettie

If you're running Express Scribe v 5.01 and your foot pedal usually works but you're having problems with pedal presses / releases sometimes being ignored, could you post your experiences here? We need to try and work why it's happening for some people and not for others. The more information you can post, the better. Things like:

What are your PC specs? (CPU, RAM, OS, etc.)
Can you post all the diagnostic information from Options -> Controller -> "Controller setup wizard..." -> Next -> "Show plug and play controller diagnostics"?
Does the problem only happen on pedal presses? Releases? Both?
Is the press / release ignored completely, or is there just a long delay before it's recognised?
Does the problem happen always / often / occasionally / rarely? Is there a particular sequence of events you can use to reproduce it?
Does it matter how long the audio is? How many channels it has? How long it's been playing?
Can you reproduce the problem using the keyboard short-cuts, system-wide hot-keys, or mouse clicks, or does it only happen when using foot pedals?
What are your settings in Options -> Controller -> "Tap lock"?
What type of drive does your Options -> "Disk Usage" -> "Data folder" point to? Fixed (e.g. C🙂? USB? Network shared?
Does the Performance tab in Windows' Task Manager show high CPU usage when the problem happens?

Sorry for the barrage of questions, but I really want to get to the bottom of this.

Thanks.

MrP

Hi I'll try to provide as accurately as poss...(my machine is also a gaming machine, so pretty well spec'd)

* What are your PC specs? (CPU, RAM, OS, etc.)

MS Windows XP Professional 32-bit SP3

Intel Core 2 Quad Q6600 @ 2.40GHz

4.0GB Dual-Channel DDR2 @ 399MHz 5-6-6-18

MICRO-STAR INTERNATIONAL CO.,LTD MS-7514 (CPU 1)

ATI Radeon HD 4800 Series 512MB ATI Radeon HD 4800 Series (ATI AIB)

ATI Function Driver for High Definition Audio - ATI AA01

160GB Volume0 (SCSI)

* Can you post all the diagnostic information from Options -> Controller -> "Controller setup wizard..." -> Next -> "Show plug and play controller diagnostics"?

Plug and play controller diagnostics for Express Scribe v 5.01 (Windows 5.1):

USB device

Vendor ID: 0x045E

Product ID: 0x00F1

Revision: 0x0002

Path: \\?\hid#vid_045e&pid_00f1&mi_01&col01#7&3588a6dc&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 12

Model data:

Key: N/A

USB device

Vendor ID: 0x045E

Product ID: 0x00F1

Revision: 0x0002

Path: \\?\hid#vid_045e&pid_00f1&mi_01&col03#7&3588a6dc&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 12

Model data:

Key: N/A

USB device

Vendor ID: 0x045E

Product ID: 0x00F1

Revision: 0x0002

Path: \\?\hid#vid_045e&pid_00f1&mi_01&col04#7&3588a6dc&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 1

Model data:

Key: N/A

USB device

Vendor ID: 0x05F3

Product ID: 0x00FF

Revision: 0x0100

Path: \\?\hid#vid_05f3&pid_00ff#6&108e319e&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 12

Model data:

Key: VECInfinityINUSB

Company: VEC

Model: Infinity IN-USB-1 / IN-USB-2

--- End ---

* Does the problem only happen on pedal presses? Releases? Both?

Both

* Is the press / release ignored completely, or is there just a long delay before it's recognised?

Completely ignored, no delay

* Does the problem happen always / often / occasionally / rarely? Is there a particular sequence of events you can use to reproduce it?

Often and regularly regardless

* Does it matter how long the audio is? How many channels it has? How long it's been playing?

No relation to any type of audio or length

* Can you reproduce the problem using the keyboard short-cuts, system-wide hot-keys, or mouse clicks, or does it only happen when using foot pedals?

Only problem with USB infinity foot pedal

* What are your settings in Options -> Controller -> "Tap lock"?

Normally tap lock unchecked, but it doesn't matter, presses still get ignored

* What type of drive does your Options -> "Disk Usage" -> "Data folder" point to? Fixed (e.g. C🙂? USB? Network shared?

Fixed C: Two 7200 SATAII Hdds in RAID 0 setup

* Does the Performance tab in Windows' Task Manager show high CPU usage when the problem happens?

No. I also set the priorty of Scribe to high/low/normal in task manager and it makes no differences.

Please let me know if you need more questions answered! I hope we can get this sorted out, then everything will be great!

kduda1

nchdl wrote:

If you're running Express Scribe v 5.01 and your foot pedal usually works but you're having problems with pedal presses / releases sometimes being ignored, could you post your experiences here? We need to try and work why it's happening for some people and not for others. The more information you can post, the better. Things like:

What are your PC specs? (CPU, RAM, OS, etc.)

Can you post all the diagnostic information from Options -> Controller -> "Controller setup wizard..." -> Next -> "Show plug and play controller diagnostics"?

Does the problem only happen on pedal presses? Releases? Both?

Is the press / release ignored completely, or is there just a long delay before it's recognised?

Does the problem happen always / often / occasionally / rarely? Is there a particular sequence of events you can use to reproduce it?

Does it matter how long the audio is? How many channels it has? How long it's been playing?

Can you reproduce the problem using the keyboard short-cuts, system-wide hot-keys, or mouse clicks, or does it only happen when using foot pedals?

What are your settings in Options -> Controller -> "Tap lock"?

What type of drive does your Options -> "Disk Usage" -> "Data folder" point to? Fixed (e.g. C🙂? USB? Network shared?

Does the Performance tab in Windows' Task Manager show high CPU usage when the problem happens?

Sorry for the barrage of questions, but I really want to get to the bottom of this.

Thanks.

kduda1

1) HP Pavilion dv3510nr

Intel Core™2 Duo CPU P7350 @ 2.00GHz 2.00 GHz

4 GB

64-bit

Windows 7

2) Plug and play controller diagnostics for Express Scribe v 5.01 (Windows 5.1):

USB device

Vendor ID: 0x045E

Product ID: 0x006D

Revision: 0x0110

Path: \\?\hid#irdevicev2&col01#2&2818a073&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 65468

Model data:

Key: N/A

USB device

Vendor ID: 0x045E

Product ID: 0x006D

Revision: 0x0110

Path: \\?\hid#irdevicev2&col02#2&2818a073&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 12

Model data:

Key: N/A

USB device

Vendor ID: 0x045E

Product ID: 0x006D

Revision: 0x0110

Path: \\?\hid#irdevicev2&col03#2&2818a073&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 65468

Model data:

Key: N/A

USB device

Vendor ID: 0x045E

Product ID: 0x006D

Revision: 0x0110

Path: \\?\hid#irdevicev2&col04#2&2818a073&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 1

Model data:

Key: N/A

--- End ---

3) Releases

4) Ignored completely

5) Often

6) No. I don't change things.

7) Have deleted all shortcut keys and use foot pedal exclusively.

8) No check in the box.

9) C:

10) I am not sure and do not have pedal with me at the time. My guess would be no as it doesn't seem to slow down anything else on the computer, but that is simply a guess.

Thank you.

donnacronk59

This problem is getting frustrating!

1.What are your PC specs? (CPU, RAM, OS, etc.)1607 mhz; 1.61, 0.99 GB; XP home edition

2.Can you post all the diagnostic information from Options -> Controller -> "Controller setup wizard..." -> Next -> "Show plug and play controller diagnostics"?

Plug and play controller diagnostics for Express Scribe v 5.01 (Windows 5.1):

USB device

Vendor ID: 0x045E

Product ID: 0x0714

Revision: 0x0100

Path: \\?\hid#vid_045e&pid_0714&col01#7&32d9e8f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 12

Model data:

Key: N/A

USB device

Vendor ID: 0x045E

Product ID: 0x0714

Revision: 0x0100

Path: \\?\hid#vid_045e&pid_0714&col04#7&32d9e8f3&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 12

Model data:

Key: N/A

USB device

Vendor ID: 0x045E

Product ID: 0x0717

Revision: 0x0100

Path: \\?\hid#vid_045e&pid_0717&col02#7&2a864b84&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 12

Model data:

Key: N/A

USB device

Vendor ID: 0x045E

Product ID: 0x0717

Revision: 0x0100

Path: \\?\hid#vid_045e&pid_0717&col03#7&2a864b84&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 65468

Model data:

Key: N/A

USB device

Vendor ID: 0x045E

Product ID: 0x0717

Revision: 0x0100

Path: \\?\hid#vid_045e&pid_0717&col05#7&2a864b84&0&0004#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 12

Model data:

Key: N/A

USB device

Vendor ID: 0x05F3

Product ID: 0x00FF

Revision: 0x0120

Path: \\?\hid#vid_05f3&pid_00ff#7&a9e72f8&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 12

Model data:

Key: VECInfinityINUSB

Company: VEC

Model: Infinity IN-USB-1 / IN-USB-2

--- End ---

3.Does the problem only happen on pedal presses? Releases? Both? When I release the play pedal it keeps playing. I do not have tap lock enabled.

4.Is the press / release ignored completely, or is there just a long delay before it's recognised? ignored completely.

5.Does the problem happen always / often / occasionally / rarely? Is there a particular sequence of events you can use to reproduce it? often at random

6.Does it matter how long the audio is? How many channels it has? How long it's been playing? NO

7.Can you reproduce the problem using the keyboard short-cuts, system-wide hot-keys, or mouse clicks, or does it only happen when using foot pedals? FOOT PEDAL ONLY

8.What are your settings in Options -> Controller -> "Tap lock"? NOT ENABLED

9.What type of drive does your Options -> "Disk Usage" -> "Data folder" point to? Fixed (e.g. C🙂? USB? Network shared? C:\Documents and Settings\Donna Cole\Application Data\NCH Swift Sound\Scribe

10.Does the Performance tab in Windows' Task Manager show high CPU usage when the problem happens? NOT SURE

donnacronk59

How can I get an older version back of Express Scribes. I do medical transcription and the foot pedal problem with 5.01 is slowing me down. I searched for an earlier version but no matter what version it says I am downloading it keeps installing 5.01 HELP PLEASE!

MrP

Is there any news or update on this issue?

I'm still getting some ignores, but not as much. I've uninstalled my firewall (Zonealarm) and anti-virus (AVG), disabled internet access of course, but it made no difference really. I don't know if it's down to the pedal or the program. I have the USB VEC 1 pedal.

Any suggestions I could try?

Damian_Lettie

MrP wrote:

Is there any news or update on this issue?

Unfortunately we still haven't been able to reliably reproduce the problem here. Express Scribe v5.03 is in beta testing, but no changes have been made to the pedal code.

I don't know if it's down to the pedal or the program.

You could try Express Scribe v4.35 (or earlier), or Pedable v1.01 (http://www.nch.com.a...edal/index.html). Both were released before the last major pedal code change, and could help you confirm that the problem is software, not hardware, related.

MrP

nchdl wrote:

Unfortunately we still haven't been able to reliably reproduce the problem here. Express Scribe v5.03 is in beta testing, but no changes have been made to the pedal code.

You could try Express Scribe v4.35 (or earlier), or Pedable v1.01 (http://www.nch.com.a...edal/index.html). Both were released before the last major pedal code change, and could help you confirm that the problem is software, not hardware, related.

I will reinstall 4.35 and try (I think I did this before and the pedal worked fine, but I will do it again to make sure.) I've briefly tried the pedal with a few other software products, but the problem didn't occur, which would point to the pedal code of Scribe. However, I do like Scribe much better than anything else, so I'd love to be able to use the software without the ignored press/releases.

Would it be possible to make a release with the old pedal code with the new features of 5.01/5.03 specifically for uses with the VEC USB1 foot pedal? Would this be possible, and take not too much time?

Also, do you have any version available to download prior to 4.35? And even earlier?

MrP

To update you,

I completely uninstalled all NCH software (which was just Scribe and Pedable) I cleaned the registry using CCleaner and ran the cleaner also. I manually removed the folders in both the Application Data folder and the Program Files folder. I had no traces of the software left.

I then installed V4.35. It required to download piehid.exe which I allowed it to.

I have had absolutely NO releases ignored AT ALL, nothing missed, not a beat! I have worked the rest of the day using 4.35 and it's been totally fine regarding pedal presses / releases.

I am in no doubt in my mind that the code for the VEC Infinity USB 1 after version 4.35 is to blame entirely.

Something also I should mention to rule out hardware. I changed the play buttons on the pedal while I had 5.01/5.03 installed to the left and right buttons (rewind / forward). It made no difference and releases and presses were still ignored.

I am totally convinced 200% that the problem is the software code for the pedal after version 4.35. (4.35 working fine)

Therefore, would it be possible for you to make a release whereby the pedal code of 4.35 is used, but the software keeps all the features of the newer versions. I particularly like the ability to change the time format under the to mmm:ss unstead of h:mm:s (or similar). Also the new auto-volume feature for quiet parts is quite useful!

Please let me know your thoughts.